Terms and Conditions

 You can use this site only if you agree with the presented terms and conditions.

FlorArt Products

 FlorArt is an online store specializing in the flowers production and sale (retail, flower bouquets, flower baskets, flower decoration services and decor, floral accessories for weddings and other events). All items provided by FlorArt have the status of personalized and brand new products.

 Examples of flowers and floral arrangements on the site are just some of product range offered by FlorArt. The customer should be aware that each arrangement has individual character and floristic composition may vary by packaging, exterior, size, etc. Possible changes in the number, variety, color, depending on season, availability or other factors. Thus, in some cases the final product may differ from those shown on the FlorArt website. However FlorArt ensure that all the floral compositions, bouquets, arrangements and other products are made from fresh, qualitative flowers. Also you can request an arrangement or bouquet in another color range if it is not shown in the site catalogue.

 FlorArt uses suggestive descriptions for its products and the accuracy of the information on this site. The photos are for information purposes. Flowers in bouquets and arrangements colors may be different from those presented online, depending on availability. If the flowers are missing in certain products or stock, FlorArt can replace these products or some similar flowers that retain their original appearance and value of the product prior to contacting customer. The size, shape and color of bouquets and compositions available online may be different. Customer can request  a custom bouquet or a different color any time if it is not shown.

 Details of any changes in the floral arrangements, the exact time and other nuances regarding the product required can be determined by contacting FlorArt workers by email or phone.

Description of Services

 We offer a wide range of services performed with professionalism, creativity and dedication:

  • Making custom floral arrangements, bouquets and compositions for any occasion
  • Making custom bridal bouquets and circlet of flowers, the boutonnieres and other accessories of flowers.
  • Services of decoration of a car, restaurants, shops, theaters festive meals and other decorations.
  • Making custom floral arrangements, bouquets and compositions for various occasions and holidays, with that topic or customized to client’s request.
  • Making similar products (souvenirs, toys, jewelry, wreaths, etc.)

Customer duties

 Customers undertakes not to use this site for illegal purposes and consents to use in accordance with the current legislation.

 Customers undertake not to use this site in a way that would cause damage, destruction, slow or inefficient operation.

 Customers undertake not to use the site in a manner that could violate the rights of individuals or companies (we include property rights, confidentiality).

 The minimal amount for one order in our flower shop is 450 lei.

Our rights

 It can be temporary or permanent modification of the site (or parts of it) with or without informing the customers.

 Site may have changes in terms and conditions without informing customers; it is client’s duty to check it. If you do not agree with this information you must immediately leave the site.

Customer registration

 FlorArt.md site can be accessed for free and it is simple in browsing its pages without registration as a user (creation of a user account on the site). But to benefit from certain services provided by us, such as purchasing products or check the status of your orders, you will need to register as a user. Registering as a user requires prior acceptance by you of these Terms and Conditions of using of www.florart.md.

 If the buyer makes his first online purchase, he/she shall complete the field Email. In this case for user is generating a password which is received on electronic mail and it can be used in any purchases made on our site. Order also attaches to the user’s e-mail for awaring the client of the situation of ordered flowers or floral arrangements.

 If you use this Site, you are responsible on confidentiality of data access in your user account created on the Site and you agree to assume responsibility for all activities of your user account created on the Site.

Purchase and Delivery

 FlorArt proposes delivery services for all types of bouquets and floral arrangements available to any location in Chisinau and Moldova. Ordering flowers are treated with the utmost seriousness, every arrangement, bouquet or composition is made with passion and personality.

Clients’ Obligations and Rights:

 The buyer has to complete the registration form for order without mistakes. Customer has to indicate the exact address of the place of delivery (and if he needs to specify in order some comments with the specific data (ladder code on the door, the department works etc.)

 The buyer will pay for services according to the conditions on online shop. The payment occurs in advance the cost of services chosen by any means, except payment method from the courier.

 The buyer is obliged to follow all payment instructions as described in the method of payment and complete all fields with necessary data to ensure the realization of the payment.

 The buyer is obliged to ensure the presence of the recipient at the address indicated at the time of delivery.

 The buyer has the right not to disclose the identity of the recipient and FlorArt in turn undertake to respect this wish. However the buyer is obliged to ensure the presence of the consignee at that address at the time of product delivery.

 If the recipient can not be found at the delivery address or access to it is restricted (companies, public institution, hospital, etc.) and access will be limited for couriers, products can be received by a third person (receptionist, porter) if this person will sign for receipt of the products. If all these conditions are respected the delivery is considered to be effectuated.

 In procees of delivering the ordered product in hotels, campgrounds, etc. buyer have to indicate the number of apartment and registration name of the recipient. By purchasing and ordering, the customer accepts without complaint the conditions and terms of use, their value being the same as a valid contract ended.

FlorArt Obligations and Rights

 The basic obligation that is assumed by FlorArt is the execution and delivery of the required paid product on time.

 FlorArt reserves the right to refuse delivery of any order without obligation to give reasons for such refusal; In this case money will be returned to the customer for that order.

 Delivery is made in minimal term of time of 5 hours (mun. Chişinău) after order’s payment confirmation. If for some reasons not related to FlorArt (not finding anyone at the delivery address, the recipient doesn’t want to take the bouquet, etc.), the order can not be delivered, it remains processed and available for 24 hours after delivery. For a second delivery FlorArt can require the delivery payment amount. If at this time the delivery could not be made (for the reasons mentioned above), the order is automatically canceled without the possibility of payback.

 FlorArt is released from liability in case of failure if it occurs due to a case of Force Major (the actions of state bodies, fire, flood, earthquake and other natural calamities, lack of electricity, unstable network working of the computer, strikes , etc.)

Security capabilities and policy for transmission of payment card details

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

All transactions will be processed in MDL (Moldovan leu). All credit card payments are processed securely through the BC “MOLDOVA-AGROINDBANK” S.A. fastest way to receive your order. FlorArt.md does not store any credit card information on our servers.


 All orders placed on the site will be delivered only after the payment in full amount. After placing the order the buyer can request a tax invoice by mail or delivery order for legal persons. Individuals calls to check on delivery or pickup bouquet from FlorArt showroom.

Return of funds

The restitution of funds is made during 48 hours prior to the date of delivery or of the receipt for the order. The funds are transferred only to the card account used for the payment of this order. In these circumstances, at first you should contact FlorArt.md operators in order to confirm the refund procedure in reasonable terms. After the full delivery is made, the restitution of funds to the buyer cannot be accepted.

Privacy policy

 By registering as a user of www.forart.md we will ask you several personal data such as name, email address, date of birth and other personal information, allowing identify you as a user of our service processing orders. These data will be used exclusively by our company, for the purposes of using them for your future orders on our site. They will not be sold to a third person.


 FlorArt.md may provide links to other sites. You must agree to the fact that our site is not responsible for what you’ll find on other sites.

Intellectual property and right of use

 Any brand or brand name that belongs to our website may be copied or used, unless we allow it.

Legal conditions

 FlorArt.md site operates under the legal provisions of the Republic of Moldova.


 Any dispute arising in connection with use of services and products will be resolved amicably. If it has not succeeded in extinguishing the conflict amicably, the competent lies for the courts of law. By agreeing to these Terms and Conditions, the customer assumes all this risks.